TERMS & CONDITIONS

1. Introduction

These Terms and Conditions (“Terms”) constitute a legally binding agreement between Arab Attars (operating under the brand Aini Fragrances, hereinafter referred to as “Company,” “Website Owner,” “we,” “us,” or “our”) and you (“you,” “your,” or “user”).

By accessing, browsing, or purchasing from our website [www.ainifragrances.com] (“Website”), you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please discontinue using our Website immediately.

We reserve the right to modify or update these Terms at any time without prior notice. Changes will take effect immediately upon posting on the Website.

2. User Agreement

By using our Website, you agree to:

Use the Website only for lawful, personal, and non-commercial purposes.
Be at least 18 years of age, or use the Website under the supervision of a legal guardian.
Provide accurate, current, and complete information during registration or checkout.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if violations are found.

3. Privacy Policy

Your use of our Website is governed by our Privacy Policy, which explains how we collect, process, and protect your personal information.
By using our Website, you consent to the practices described in that policy.

4. Account Registration

Certain features or purchases may require you to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

We reserve the right to suspend or terminate accounts found to contain false, misleading, or incomplete information.

5. Products and Services

Aini Fragrances offers a curated range of:

Fragrance Range: Perfumes, Attars (Perfume Oils)
Body Care: Perfumed Balms, Perfumed Body Lotions
Home & Car Fragrance: Bakhoor, Oud Chips, Room Sprays, Car Sprays, Diffuser Oils
Accessories: Electric & Traditional Bakhoor Burners, Charcoal, Lighters, Diffuser Machines
Traditional & Cultural Items: Pure Kashmiri Saffron, Handcrafted Shawls

All images and descriptions are for representation only. Actual products may vary slightly.
Prices, availability, and specifications are subject to change without notice.
Products are intended for personal use only and may not be resold without written consent.

6. Website Usage

You agree not to:

Engage in unlawful, abusive, defamatory, or harmful conduct.
Upload or transmit viruses, malware, or any harmful code.
Copy, reproduce, distribute, or exploit any content without written permission.

Violation may result in legal action and immediate suspension of access.

7. Payment and Fees

All payments must be made in Indian Rupees (₹).
Payments are processed securely through authorized payment gateways (such as Cashfree).
Orders are processed only after successful payment confirmation.
In case of failed or cancelled payments, your order will not be processed.

We do not store or access your payment card details; all transactions are encrypted and handled securely by our payment partners.

8. Returns and Refunds

Due to the nature of our products (fragrance and personal care), returns or exchanges are accepted only if:

The product is defective, damaged, or incorrect upon delivery.
You raise a claim within 24 hours of delivery with unboxing video proof.

Refunds or replacements will be processed at our discretion after verification.
Refunds, if approved, will be credited within 7–10 business days to the original payment method.

9. Shipping and Delivery

We ship across India only through trusted courier partners.
Estimated delivery time is 3–7 business days, depending on your location.
Delivery delays due to third-party logistics, natural calamities, or unforeseen issues are beyond our control.
Once shipped, tracking details will be shared via email or SMS.

10. Disclaimers

While we strive for accuracy, we do not warrant that all descriptions, pricing, or content are error-free.
We make no guarantee of uninterrupted Website access or complete security, though we use industry-standard protections.
Our products are meant for external use only. A patch test is recommended before full use.

11. Limitation of Liability

To the fullest extent permitted by law, Arab Attars / Aini Fragrances shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

Use or inability to use our Website or products.
Product misuse, allergic reactions, or non-compliance with instructions.
Delays or disruptions beyond our control.

12. Indemnification

You agree to indemnify and hold harmless Arab Attars / Aini Fragrances, its employees, agents, and affiliates from any claims, liabilities, or losses resulting from your violation of these Terms or misuse of the Website.

13. Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Kozhikode, Kerala, India.

14. Intellectual Property

All text, images, graphics, logos, and trademarks displayed on the Website are the intellectual property of Arab Attars / Aini Fragrances or their licensors.
Reproduction or reuse without written consent is strictly prohibited.

15. Contact Us

For any questions, concerns, or support regarding these Terms, you can contact us at:

Aini Fragrances (Arab Attars)
📧 Email: ainifragrances@gmail.com

📞 Phone: +91 9447128099
🏠 Address: 5/3410 K, L, Jaffarkhan Colony Road, Kozhikode, Kerala – 673004

16. Miscellaneous

These Terms constitute the entire agreement between you and Aini Fragrances.
If any clause is deemed invalid, the remaining provisions remain enforceable.
Continued use of the Website after updates signifies your acceptance of revised Terms.

Disclaimer

Our products are formulated with care using high-quality ingredients. However, individual skin types and sensitivities may vary.
Please perform a patch test before use. Arab Attars / Aini Fragrances shall not be held responsible for any allergic reactions or side effects caused by product use.