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FREE SHIPPING OVER $50 WORLDWIDE 

Shipping, Return & Refund Policy

1. Shipping Policy
1.1 Service Availability
AINI FRAGRANCES currently ships across India only.
We do not offer international shipping at this time.

1.2 Order Processing Time

  • All confirmed orders are processed within 1–3 business days (excluding Sundays and public holidays).

  • Orders placed after 5 PM will be processed the next working day.

  • In case of high order volume or product unavailability, processing may take slightly longer. You will be notified in such cases.
     

1.3 Delivery Time

  • Standard delivery across India usually takes 3–7 business days from dispatch, depending on your location and courier partner.

  • Remote or rural areas may take additional delivery time.
     

1.4 Shipping Charges

  • Shipping charges (if applicable) are displayed at checkout before payment.

  • Orders above a certain cart value may qualify for free shipping (subject to ongoing offers).
     

1.5 Order Tracking
Once your order is shipped, you will receive an email or SMS with tracking details. You can track your order on the courier partner’s website using the provided tracking ID.

1.6 Undelivered / Returned Shipments
If a delivery attempt fails due to incorrect address, unavailable recipient, or refusal to accept the parcel, the order will be marked as “Return to Origin (RTO)”.
Reshipping the parcel may incur additional shipping charges.

 
2. Return Policy
Due to the nature of our products (fragrances, oils, and personal care items), returns or exchanges are not accepted once the product is delivered, except in the following cases:

  • You received a damaged, defective, or incorrect item.

  • You reported the issue within 24 hours of delivery, along with unboxing video proof showing the condition of the product and packaging.
     

2.1 Eligible Return Conditions
To qualify for a return or replacement:

  • The product must be unused, unopened, and in its original packaging.

  • The unboxing video must clearly show the damage/issue at the time of opening.

  • The request must be submitted via email to ainifragrances@gmail.com within 24 hours of receiving the package.
     

2.2 Non-Returnable Items
We cannot accept returns or replacements for:

  • Opened or used perfume/attars/body care products

  • Products damaged after delivery

  • Items purchased during clearance or sale

  • Custom or limited-edition products
     

3. Refund Policy
3.1 Refund Approval
Refunds are issued only if:

  • The returned product meets eligibility conditions; or

  • The order was cancelled before dispatch; or

  • The ordered item is out of stock and cannot be replaced.

All refund requests are subject to internal verification and approval by AINI FRAGRANCES (Arab Attars).

3.2 Refund Method
Approved refunds will be processed through the original mode of payment (such as Cashfree, UPI, or card) within 5–10 business days after verification.
The actual credit to your account depends on your bank’s processing time.

3.3 Partial Refunds
In case of partial cancellations or damaged items, we may issue a partial refund equivalent to the value of the affected product(s).

3.4 Non-Refundable Situations
Refunds will not be issued for:

  • Orders where the customer provided an incorrect address

  • Orders refused at the time of delivery

  • Delays caused by courier partners beyond our control
     

4. Order Cancellation

4.1 Before Dispatch

Orders can be cancelled within 12 hours of placement by contacting us at ainifragrances@gmail.com or calling +91 9447128099.
If the order has already been shipped, it cannot be cancelled.
 

4.2 After Dispatch

Once the order is handed over to the courier partner, it is not eligible for cancellation, refund, or modification.

 

5. Damages and Complaints

If you receive a defective, damaged, or incorrect product:

  1. Record an unboxing video as soon as you receive the parcel.

  2. Email us at ainifragrances@gmail.com within 24 hours of delivery, mentioning your Order ID, attaching the video proof and product images.

  3. Our team will review your request and arrange a replacement or refund if approved.
     

6. Contact Us

For any issues related to shipping, returns, or refunds, contact:

Aini Fragrances (Operated by Arab Attars)
📍 5/3410 K, L, JAFFARKHAN COLONY ROAD, Kozhikode, Kerala, 673004
📧 ainifragrances@gmail.com
📞 +91 9447128099

 

Disclaimer

AINI FRAGRANCES ensures all products are packed and shipped in perfect condition. However, we are not responsible for delays, damage, or loss caused by courier partners or factors beyond our control (such as natural disasters or unforeseen events).

By placing an order through [www.ainifragrances.com], you acknowledge and agree to the terms mentioned in this Shipping, Return & Refund Policy.

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